Mainly people in HR.
Dear oh dear.
Here is the article.
At that time I was quite a regular
commentator on the Dear Jeremy page as ExBrightonBelle (for anyone that
remembers me) and Mark approached me as it was obvious from my responses that I
was an HR professional.
I don’t think any of us can get away from
the fact that HR serves the management team over the employees. And yes as much
as there will be many positive things that internal HR functions can do, they
will mainly be focused on reducing costs, getting rid of difficult people and
keeping the management team happy.
You can see how from a staff point of view
that given those facts they may well see HR as their foe.
What has been hugely refreshing for me
since I started my own business 5 years ago is that I honestly think it’s
different when you are external. You
don’t have to deal with politics, you can make recommendations and improve
things and often part of our remit is coaching and developing people. Which you never get to do as an internal
person.
The other thing we do a lot of which I love
is bringing the brand in-house. The Brand very much being the domain of the
marketing department when you are internal.
And those two functions don’t often collaborate too closely. You can have a Brand bible and a Staff handbook
and reading them it’s like two different companies. So being external we can also be pretty creative.
In fact we have to be really to compete – why else would people choose to
retain us?
Of course we are not a traditional
outsourced HR business because we insist on face to face contact and agreed
attendance in the office. Yes we support remotely 24/7 (but we don’t have an
advice line – you just call your HR lead directly) and yes we firmly insist on
the correct on brand (yours not ours) paperwork and good governance structures
(we don’t offer tribunal indemnity insurance because we have never lost a
tribunal – not as a company or in the professional history of our founder Ruth
Cornish – so why would we slow everything down in that way) because we just
don’t do tribunals.
If reading this you are kind of curious
about what we could do for your business please get in touch. We’d love to hear from you.
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